FAQ

Where do you ship?

We ship anywhere in the Continental U.S.!

What is your online return policy?

For the health and safety of our customers and employees, we are currently unable to accept returns or exchanges. All sales are final until further notice.

If you have a question or concern about your order, you can always contact us at shopping@mercib.com or call us at 225-344-0280.

What forms of payment do you accept?

We accept Visa, MasterCard, and American Express. We accept Discover online, but we do not accept it in-store.

If I place a bulk order, do you offer discounts?

Yes we do! Everyone’s idea of a bulk order is different. Please contact us with the quantity, item name, and other necessary information, and we will let you know if you qualify!

What is the bridal registry?

Our bridal registry is not your typical registry! Register with us, and you and your bridal party will receive a 15% discount on all items purchased in the store until the day of your wedding! We currently are not offering the discount online. We will also be sending promotional e-mails regarding discounts and sales, so be on the lookout!

What is the processing time on my order? 

All online orders will be processed and shipped out in 1-2 business days. 

How quickly can I get my order? 

Orders received will be processed on the next business day. This means that orders received Friday, Saturday, or Sunday will go out on Monday. Shipping typically takes between 2 and 4 business days. Should you need your order sooner than that, please reach out to us directly at 225-344-0280 during normal business hours or at shopping@mercib.com if we aren't available by phone. 

Can I make a change to my order? 

If you find an error on your order confirmation, please contact us immediately! Once your order has been moved to processing, we are unable to make any changes to your order.